In the light of the pandemic there has been a universal shift to digital and E-commerce sector. Al-Dawaa pharmacies has expanded its working and delivery hours to become throughout the day, the expansion of the customer service team, increasing the number of delivery cars to four times from its previous number to meet the demand and need.
In 2022 Al-Dawaa launched a new version of its application, improving many services such as simplifying the user interface, speed in navigation, improve research options, various payment solutions, medical consultation chat, medical prescription and web research solutions for specific products and brands to meet customer preferences and the chance to pay through arbahi Al-Dawaa loyalty program points earned from previous purchases.
Al-Dawaa Company provides its customers with various health care services in its branches, and the provision of services has been digitally supported, such as: the health care center, beauty centers, vaccination service and mom’s club, which added value and greater customer experience through our digital platforms that provide not only product quality, but a complete experience to provide the best care of life